We
thank you and appreciate your purchase with us. Please read the policy,
conditions and process carefully as they will give you important information
and guidelines about your rights and obligations as our customer, concerning
any purchase you make through us unless specifically stated otherwise on our
product pages or readers offer advertisements. We make every effort to service
the order/s placed with us as per the specifications and timelines mentioned
against each product. If due to any reason, unavoidable circumstances or beyond
the limitations of the merchants the order is not shipped by the seller then
the order shall be cancelled and refunded. In the event the order/product is
delivered and has been cancelled for refund due to product fault, delivery of
wrong product, partial product, etc the refund is processed.
Return Policy of Ayurshakha
We
do our best to ensure that the products you order are delivered according to
your specifications. However, should you receive an incomplete order, damaged
or incorrect product(s), please notify Ayurshakha’s Customer
Support immediately or within 10 working days of
receiving the products, to ensure prompt resolution. Please note that Ayurshakha
will not accept liability for such delivery issues if you fail to notify us
within 10 working days of receipt.
We also understand that various circumstances may arise leading you to want to
return a product or products that are not defective, such as when the patient
no longer requires the medication. In these cases, we may allow the return of
unopened, unused products after deducting a 20% restocking charge.
The
order may be cancelled before shipment due to any of the following reasons:
The specific product/model is
out of Stock.
The order could not be shipped
within the specified timeline.
On customers request
The shipping address is not
serviceable.
Any other reason beyond the
control of Ayurshakha.
The orders may be cancelled post shipment and delivery due to any of the
following reasons:
Established defect in the product
which the seller is not able to either replace or repair.
Correct product could not be
delivered.
Shipping address found to be
untraceable, wrong, incomplete, locked and customer not available..
Products damaged during transit
and delivery not accepted.
Caution:Please
do not accept delivery of any item whose packaging is damaged or tampered with
in any manner.
Conditions:
Ensure that the product is in
seller warranty.
Cancellation and refund requests
for products shall not be eligible under manufacturer warranty.
The refund shall be processed
only after the product is shipped back and received by merchant.
Need to attach a note along with
the product returned for refund. The note should clearly state your name
and address, contact number, and order number. Describe the problem in
your own words. Without your order details processing refund / replacement
would not be possible.
The return courier /tracking
number not intimated to Ayurshakha customer support team is not eligible
for refund
The order returned must
accompany all the accessories which were serviced along with the order
else the cost of the accessories shall be recovered from the refund
amount.
Any charges levied as tax is not
eligible for refund.
Note:Any
Gift coupon circulated as promotional offer would not be refunded in case of
cancellation of the order.
Refund
Process:
Please connect with our customer
care via email or call.
The customer care team will
validate the request by checking the timelines, product type, warranty
terms, etc and shall take the request for refund or exchange
Ensure to collect the return
address from Ayurshakha customer care.
Pack the product properly and
label the product with the order number, return address and your address.
Follow the instructions of customer
care carefully for packaging and returning the product using courier
services.
Ensure that the tracking number
is shared with Ayurshakha customer care.
The order shall be considered
for refund only if the seller receives the product in undamaged condition
[there should be no scratches, no dents etc.]
Caution:Please
ensure to pack the product properly before handling it over to courier.
Exclusion: A refund can be refused if the following conditions are met.
The product is unusable or with
scratches or incomplete as per the seller claims from the customer.
The product is returned beyond
the required return date or you have not informed us about the concern
during the warranty period.
The order returned does not
accompany all the accessories which were serviced along with the order.
Please
Note:
On cancellation of an order, you
are entitled to receive refund based plus the shipping charges.
Mode of refund may vary depending on circumstances. If the mode of refund
is by Credit/Debit Card or Net Banking, please allow 7 to 10 working
days for the credit to appear in your account. While we regret
any inconvenience caused by this time frame, it is the bank’s policy that
delays the refund timing and we have no control over that. If the mode of refund
is by e-wallet, credit should be available within 48 hours.
Ayurshakha is not liable to pay
any penalty or compensation to the customer for cancellation of any order,
for reason mentioned above.
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