Refund Policy of Ayurshakha

We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements. We make every effort to service the order/s placed with us as per the specifications and timelines mentioned against each product. If due to any reason, unavoidable circumstances or beyond the limitations of the merchants the order is not shipped by the seller then the order shall be cancelled and refunded. In the event the order/product is delivered and has been cancelled for refund due to product fault, delivery of wrong product, partial product, etc the refund is processed.

Return Policy of Ayurshakha

We do our best to ensure that the products you order are delivered according to your specifications. However, should you receive an incomplete order, damaged or incorrect product(s), please notify Ayurshakha’s Customer Support immediately or within 10 working days of receiving the products, to ensure prompt resolution. Please note that Ayurshakha will not accept liability for such delivery issues if you fail to notify us within 10 working days of receipt.

We also understand that various circumstances may arise leading you to want to return a product or products that are not defective, such as when the patient no longer requires the medication. In these cases, we may allow the return of unopened, unused products after deducting a 20% restocking charge.

 

The order may be cancelled before shipment due to any of the following reasons:

  1. The specific product/model is out of Stock.
  2. The order could not be shipped within the specified timeline.
  3. On customers request
  4. The shipping address is not serviceable.
  5. Any other reason beyond the control of Ayurshakha.


The orders may be cancelled post shipment and delivery due to any of the following reasons: 

  1. Established defect in the product which the seller is not able to either replace or repair.
  2. Correct product could not be delivered.
  3. Shipping address found to be untraceable, wrong, incomplete, locked and customer not available..
  4. Products damaged during transit and delivery not accepted.

Caution: Please do not accept delivery of any item whose packaging is damaged or tampered with in any manner.

Conditions:

  1. Ensure that the product is in seller warranty.
  2. Cancellation and refund requests for products shall not be eligible under manufacturer warranty.
  3. The refund shall be processed only after the product is shipped back and received by merchant.
  4. Need to attach a note along with the product returned for refund. The note should clearly state your name and address, contact number, and order number. Describe the problem in your own words. Without your order details processing refund / replacement would not be possible.
  5. The return courier /tracking number not intimated to Ayurshakha customer support team is not eligible for refund
  6. The order returned must accompany all the accessories which were serviced along with the order else the cost of the accessories shall be recovered from the refund amount.
  7. Any charges levied as tax is not eligible for refund.

Note: Any Gift coupon circulated as promotional offer would not be refunded in case of cancellation of the order.

Refund Process:

  1. Please connect with our customer care via email or call.
  2. The customer care team will validate the request by checking the timelines, product type, warranty terms, etc and shall take the request for refund or exchange
  3. Ensure to collect the return address from Ayurshakha customer care.
  4. Pack the product properly and label the product with the order number, return address and your address.
  5. Follow the instructions of customer care carefully for packaging and returning the product using courier services.
  6. Ensure that the tracking number is shared with Ayurshakha customer care.
  7. The order shall be considered for refund only if the seller receives the product in undamaged condition [there should be no scratches, no dents etc.]

Caution: Please ensure to pack the product properly before handling it over to courier.

Exclusion:
A refund can be refused if the following conditions are met.

  1. The product is unusable or with scratches or incomplete as per the seller claims from the customer.
  2. The product is returned beyond the required return date or you have not informed us about the concern during the warranty period.
  3. The order returned does not accompany all the accessories which were serviced along with the order.

Please Note:

  • On cancellation of an order, you are entitled to receive refund based plus the shipping charges. Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 7 to 10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 48 hours.

  • Ayurshakha is not liable to pay any penalty or compensation to the customer for cancellation of any order, for reason mentioned above.